Storage Limits

FTP-Stream Business Edition plans are subject to storage limits. There are no download limits on any Business Edition plans.

Storage Limits
The storage available on your FTP-Stream site varies according to your subscription. Go to the Site Properties tab on the Control Panel to check your overall quota and the current usage.

When an upload takes your storage to 90% an email is sent to the address you chose when you setup your site. If you queue files for upload and there is insufficient free space a warning is shown and the upload cannot proceed.

If you run short of storage you can either delete some files to free up space or you can instantly upgrade your plan - go to My Account on the Control Panel and the Service Portfolio Tab.

Managing your Account

Site Properties

Click on the Site Properties tab to get information about your service, including:

  • Plan purchased
  • Hostname
  • IP address
  • Quotas and resources used

Get links and HTML code:

  • Your Navigator URL
  • Your Navigator URL for secure transfers – the servce must subscribed to the Encryption module.
  • The Widget code to embed file transfer in your web page

Further service settings:

  • Choose to enable or disable email quota alerts and enter the recipient address.
  • Choose to enable or disable upload notifications. A service-wide setting that overrides the upload notifications settings created on the Logins tab.
  • Choose to force secure protocols. A service-wide setting to allow only secure connections using FTPS, HTTPS or SFTP – overrides settings on the Logins tab.
  • Enter the FTP welcome message for your site. Applies to the FTP connections only.

Renewals

A renewal invoice is generated and an email notification sent 14 days prior to your renew date. To view renewal invoices and your billing history go to the Control Panel. You can set your subscription to renew automatically or you can choose to renew manually each month. You can change the renewal methods set at sign up - go to the My Account tab on the Control Panel and click on Billing Options.

Upgrades

If you need additional storage or download capacity you can instantly upgrade your plan - go to My Account on the Control Panel and the Service Portfolio Tab. Select the plan you wish to upgrade to. An invoice is generated covering the difference in cost until your next renewal. The upgrade completes once you go to the Billing tab and pay the invoice.

Canceling

Go to My Account on the Control Panel and the Service Portfolio Tab. Select the plan you wish to cancel and click on the Edit link, then click Cancel Service. After the warning your service will be immediately canceled, all configuration and uploaded data will be deleted with no undo. No refunds are given for service canceled mid-term.

Overdue Accounts and Suspension Policy

Overdue accounts are suspended on the seventh day after the renewal date. Accounts unpaid 21 days after the renewal date are permanently deleted including all uploaded data. Suspended accounts are reactivated on payment of the overdue invoice up to 21 days from teh renewal date.

Revised 05 March 2008

PAGE: Contents 1 2 3 4 5 6