For nearly ten years NightOffice has been providing 24/7 audio-typing transcription services for individuals and professional practices. All work is completed on an as-soon-as-possible basis meaning that data has to be transcribed on the same day or overnight for the next morning at the latest.
Their Challenge
Increasingly documents to be transcribed were being sent to NightOffice via email or on audio cassette which isn't ideal when dealing with large and often uncompressed audio files. It needed a progressive solution that wasn't hampered by size and speed and looked for an Hosted FTP or online file transfer solution.
Michael Bradney, general manager of NightOffice was tasked with the job of finding this solution and following careful evaluation choose FTP-Stream. He says "We needed a way of reducing the time spent transferring data which in turn would allow our typists to hit their strict deadlines and FTP-Stream was the ideal solution".
FTP-Stream Solution
FTP-Stream - a hosted FTP solution with massive storage and unlimited transfers provides logins and access rights managed easily on the web based control panel making the solution flexible and easy to use.
NightOffice customers now simply upload, download and manage files using any web browser saving time and reducing stress instead of managing couriers or worrying about whether emails with large attachments will get through mail defenders.
"FTP-Stream has had a dramatic impact on how we do business," states Bradney. "If the customer needs a fast turnaround of our transcription service the ability to get any audio file to us instantly, regardless of where they are in the world, is essential. Instead of having to wait for media to be couriered to us or struggle with email limits we have been able to take advantage of FTP-stream's simple and easy to use service which has been invaluable".